Privacy Policy

CUSTOMER PRIVACY NOTICE

HyperPower Pty Ltd (HyperPower) is committed to protecting and respecting your privacy. This policy, together with our Website Terms of Use and any other documents referred to in this site, set out the basis on which any personal data we collect about you or that you provide to us when you visit our website, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

GUIDING PRINCIPLES

In order to ensure that your personal data is processed correctly and with a suitable level of data protection, Hyperpower is committed to the following processing principles:

  • Personal data is processed lawfully, fairly and in a transparent manner.
  • Personal data is collected only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  • Personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
  • Personal data shall be accurate and, where necessary kept up to date and inaccurate or incomplete personal data will be rectified or erased or further processing suspended.
  • Personal data shall not be kept in a form which permits identification of the Data Subjects for longer time than necessary for the purposes for which the data was collected or for which it is further processed.
  • Personal data shall be processed in a manner that ensures appropriate security of the personal data.

HyperPower will always inform you of the collection and processing of your personal data unless we have a legitimate reason not to do so.

INFORMATION COLLECTED

Some of the personal data is necessary to process in order for us to provide you with the services you have requested and some personal data you can choose to provide voluntarily. We will always let you know which personal data is necessary and the consequences of not providing such data to us.

The personal data that we collect and process can generally be divided into the following categories:

  • Identity Data, which may include your first name, last name, and title.
  • Contact Data, which may include your postal address, email address, and telephone number.
  • Financial Data, which may include your payment card details and billing address.
  • Profile Data, which may include username and password, purchases made by you, and customer service requests.
  • Technical Data, which includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform.
  • Usage Data, which includes information about how you use our website. 
  • Marketing and Communications Data, which includes your preferences in receiving marketing and non-marketing communication from us.

You should only provide us with information about other people if you have their permission to do so. Generally, we will not process any special categories of personal data (special personal data) about you unless you have provided your explicit consent thereto or we are required to do in order to comply with applicable regulation.

COLLECTION OF INFORMATION

We may collect personal information about you from the following sources:

  • From you, such as when you subscribe to our publications, purchase an item, request marketing to be sent to you, enter a promotion, complete a survey, or correspond with us by any means. As you interact with our website, we will also automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
  • Publicly available sources, such as information that you or your organisation make publicly available online.

USES OF INFORMATION

We use your information for the following purposes:

  • To Further an Established Business Relationship. We use collected information to contact you as necessary to fulfil orders or reservations you have placed for HyperPower products, services or events. We may also contact you to ask for your feedback about a product, service, or event.
  • To Send You Promotional Materials. We use your information to fulfil your requests, including, but not limited to, requests to receive promotional materials. Promotional materials may include newsletters or other information regarding HyperPower contests, events, and/or products. We also use your information to share other services or products that may be of interest to you. Promotional materials may be conveyed in emails. If you no longer wish to receive these materials, you may opt out by following the opt-out instructions included in our emails.
  • To Improve Our Services. We collect information using Cookies (data files created when you visit a website), tracking tools, and/or analytic tools. We use this information to personalize your experience on the website or with the company and/or to improve the security, design, and/or function of the website. We may also use your information to support and develop our products and service offerings.
  • To Fulfil or Meet the Reason you Provided the Information. For example, if you share your name and contact information to request information or ask a question about our products or service offerings, we will use that information to respond to your inquiry. We may also save and use your information to market or promote our products and service offerings.
  • To Provide Customer Support. We may use your information to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To Maintain Safety and Security. We may use your information to help maintain the safety, security, and integrity of our products, website and services, databases and other technology assets, and business.
  • To Further Product Development. We may use your information for testing, research, analysis, and product development to allow us to develop and improve our products and service offerings.
  • To Comply with Legal Obligations. We may use your information if we are required to respond to a law enforcement request and as required by applicable law, court order, or governmental regulations.

Although you may be invited to participate in our surveys, you do not have to respond to them. With your permission, we may also send you information about third party products and services and/or permit selected third parties to provide you with information about their goods and services that may be of interest to you. If you do not want us to use your data, or to pass your details on to third parties, for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

DATA TRANSFERS

We may share your personal information with the following categories of third parties:

  • Our Service Providers: We may transfer your personal information to our service providers, some of which may include our affiliates, as necessary for them to provide services to us in connection with our fulfilment of the purpose set out above. For example, we may rely on service providers to host and maintain our website, perform backup and storage services, process payments, collect debts, provide customer service, transmit communications, deliver products and prizes, and perform analytics services.
  • Government Agencies, Regulators and Professional Advisors: Where permitted or required by applicable law, we may also need to transfer your personal data to government agencies and regulators (e.g., tax authorities, courts, and government authorities) to comply with our legal obligations, and to external professional advisors as necessary to defend our legal interests.
  • Organisations Involved in Business Transfers: In the event of a merger, reorganisation, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, will be transferred to the surviving entity in a merger or the acquiring entity. Such information will be transferred in accordance with applicable law.

Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for those websites. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.

DATA SECURITY

In order to safeguard your personal data, HyperPower has implemented appropriate physical, administrative and technological safeguards to ensure a level of security appropriate to the risks represented by the processing and the nature of the personal data to be protected. All data will be treated strictly confidentially and stored in accordance with applicable legal regulations for a period legally specified in the relevant country. However, no method of security or transmission is entirely secure. You should always use caution when transmitting personal data. HyperPower has put in place procedures to deal with any suspected breach of personal information and will notify individuals and any applicable regulator of a breach where we are legally required to do so.

YOUR RIGHTS

Under applicable laws, you may have rights to access, update, rectify, port or erase certain personal information that we have about you or restrict or object to certain activities in which we engage with respect to your personal information. If you have such rights and your request complies with the requirements under applicable laws, we will give effect to your rights as required by law.

To exercise any rights you may have under applicable privacy laws, please contact us using the details in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. If you disagree with our processing of your personal data, please be informed that you can lodge a complaint with your local data protection agency.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy from time to time. It is our policy to post any changes we make to our Privacy Statement on our website. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the website home page. You are responsible for ensuring HyperPower has an up-to-date, active and deliverable email address for you. It is also the responsibility of the user to periodically visit our Site and this Privacy Statement to check for any changes. Your continued use of our Site or any products, services, or solutions following the posting of changes constitutes your acceptance of such changes.

CONTACT US

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to ask@HyperPower.Tech.