Returns

Before returning the goods, please contact us at ask@HyperPower.Tech. Describe the reason for return and kindly await the response of the Support Team. In case of damage, please provide detailed evidence (e.g. pictures, videos) of failure or damage. Following which, we will send you a Returns Form, which must be completed and sent back by email. Package must be packed securely (the same condition as it was received).

  • Most of our products are customized for your purposes. That means we cannot accept returns except for defects in materials and workmanship (covered by warranty). In addition to your right to cancel, you can return only standard parts that can be removed manually and exchanged without using special tools/machines (e.g. resolver/encoder).
  • All our products are covered by a 1 year warranty.
  • Customer should organize and pay for the costs incurred for the return of the goods.
  • The products returned as a result of defects in materials and workmanship will be repaired, replaced or refunded in full. This is inclusive of delivery charges for sending them to you and the cost incurred by you in returning them to us.
  • In case a defect was made due to omission of the HyperPower instructions for use (User’s Manual for HyperPower Motors), a replacement fee or the cost of repair will be charged. Shipping costs incurred will also be charged.

CHANGES AND CANCELLATIONS

If you would like to cancel or change your order, please contact us as soon as possible at ask@HypoerPower.Tech or call us at +61 459637780, Monday – Friday, 8am – 4pm AWST. As most of our products are custom orders, it is important to contact us before the product is made. For detailed information, please read our Terms of Purchase.